If you have
ever run a salon, you’d understand how tough appointment management is. If not
taken care of properly, this can be a real headache for sure. This is the real
problem: you should offer a convenient way for your customers to make
appointments. At the same time, all appointments should be properly recorded
that there must be no clash at all.
Things would
have been fine if you were running a simple salon with three or four employees
and up to 10 services. Customers could call you and make their appointments,
right? Well, think about the scenario where you have 10+ staff, 100+ packages
and 500+ potential customers. That is exactly where you need a dedicated salon appointment software like Miosalon.
Miosalon comes
with a dedicated section of salon management for exclusively managing
appointments that are made by your customers. As we said earlier, it offers a
convenient way for customers to book all desired packages. At the same time,
you — as the owner or manager — can observe and manage whatever that is
happening in the salon.
Sounds awesome,
right? Well, let’s have a deeper look into what this salon management software
is capable of offering.
Different Ways to Book Salon Appointments
This is where
your customers enjoy the most privilege. It allows you to set up different ways
to make an appointment in the salon. Some of those methods are:
-
Online Booking
Perhaps one of
its best features, Online Booking makes everything easier. You can set up a
widget on your website to enable online booking. Whoever visits the website can
make the appointment. This method offers complete control for the user.
For instance,
the customer can choose the services they want, staff they prefer and of course
the time schedule. Once confirmed, users can also provide personal details and
even process the payment.You can also integrate a payment method with the
comprehensive platform.
Here are some
extra perks too. Unlike some other solutions in the market, the widget works
within a website. That is, your customer won’t have to leave your website to
make the appointment. And, you can customize the appointment widget as per your
aesthetic needs as well.
This means that
your customers can pre-pay for a service and walk away when done. As we said,
this salon online appointment system is the easiest to set up.
-
Booking via Facebook
Does your salon
have a popular Facebook page? So, even if you don’t have a fully-fledged
website, you can allow your customers to make an online booking. This is so
fun, you know. You are integrating the booking system with the Call to Action
of Facebook page.
Users can click
on the Book Now button, provide the details and finish the appointment.
Obviously, it is an easier way to take care of the appointments across the
salon. Just as seen in the previous case, there will be option to choose
services, payment and preferred staff.
-
Booking from Store
If you are
using it for managing your salon, you would have the interface open all the
time, right? If someone calls you and makes the appointment, you can enter it
from the Appointment section of the interface. You can get the booking done in
a few seconds.
You will have
to enter details such as the date, service selection and the staff. Because
this salon software is centralized, you can simply enter the mobile number to
get customer details. It will show you their future appointments, favorite
staff, total visits and even the total revenue.
Once again,
this is an awesome way to make bookings easier.
Integrated Confirmation & Reminders Messages
It’s not good
for both you and the customer if they forget about the reminder. In order to
prevent this, the management platform has been equipped with a Reminder system.
In fact, there are multiple reminders set up for a single event.
-
Whenever the user books an appointment, they
will receive the notification from server. It should contain the basic details
such as the date and time.
-
Automated Reminders can be scheduled to remind
the customers about a booking. You can create a customized Reminder from the corresponding
section.
There is also a
provision to SMS your staff about the upcoming appointment, including the
customer details ahead. This is a great way to keep everything under controls.
You are also
keeping the end-customer in sync. Even if you have to make changes to the
appointment in case of emergency, the salon management system would notify them
immediately.
An Intuitive UI to Manage Appointments
Things can be
tiresome if you have a salon with multiple staff and multiple packages.
Thankfully, Miosalon has brought an intuitive User Interface for appointment
management. As we said earlier, you can utilize the Appointments section from
the main UI to keep track of appointments, staff schedule and even for adding a
new appointment.
-
A Detailed Timeline
As you can see,
you are presented with a detailed timeline of the upcoming appointments at your
salon. You can choose between the Daily or Weekly view, depending on the level
of details you want. In the Daily view, it will show you different columns for different
staff you have. So, as the manager, you can know who will be working on which
projects — every single time.
-
Making Edits
What happens if
a customer calls and asks for reschedule? Well, you can do that too.
This powerful
tool lets you simply drag the appointment and drop it somewhere. Thanks to the
notification system, the customer will be instantly notified. This would work
even if the customer had used the salon booking via online system but calls you
for modification.
There are also
some additional Viewing options you can choose. For instance, you can see the
daily agenda of a particular staff member by filtering the results.
In short, this
tool makes it really easy for you to manage the bookings that have been made
online or offline.
Some Other Perks
As you may have
noticed, what you have is a complete hair salon management software as well.
So, you also get a bunch of benefits like centralized customer management and
invoice control. It’s not an overstatement to say that it can be your perfect
business partner.
So, at the end
of the day, you are getting more than online booking and client management.
And, it’s great that you can manage everything from a single dashboard.
The Bottom Line
Do you want to
offer maximum convenience to your customers when it comes to booking
appointments? Is it great to have everything under control in your hair salon?
Then, we believe Miosalon is the best option in the market. It offers a quick
and easy way to implement online booking and offline booking and also to keep
track of every activity inside your salon. Regardless the size of your
institution, this is something that every hair salon owner would love to have.
Let us know what you think of these features via comments.
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